Shipping Policy

Shipping Policy – Khas Libaas

Khas Libaas operates an international online store offering Pakistani designer wear for women. By placing an order on our website, you agree to the terms outlined below. These policies ensure clarity, transparency, and a smooth shopping experience for our customers worldwide.

1. General

All orders are subject to product availability. While we aim to maintain accurate stock levels, occasional discrepancies may occur.

If an item is unavailable:

  • We will ship the available items
  • Contact you regarding backordered items
  • Offer the option to wait or receive a refund

2. Shipping Costs

  • Shipping charges are calculated at checkout based on destination and order weight
  • Final shipping cost will be clearly displayed before payment
  • We offer reasonable international shipping rates

3. Delivery Terms

3.1 Processing Time

  • Orders are processed within 2–4 business days
  • Orders are not processed on weekends or public holidays

3.2 International Delivery Time

  • Estimated delivery time: 20–28 working days
  • Applies to United States, United Kingdom, Australia, Dubai (UAE), and worldwide
  • Delivery times may vary depending on customs and courier services

3.3 Dispatch

  • Orders are dispatched after successful payment confirmation
  • Customers will be notified once the order is shipped

3.4 Change of Address

  • Address changes are allowed before dispatch only
  • Please contact us immediately for any updates

3.5 Delivery Delays

Delays may occur due to:

  • Customs clearance procedures
  • Public holidays
  • Courier service issues
  • Unexpected global disruptions

Khas Libaas is not responsible for delays beyond our control but will assist in tracking your order.

4. Customs Duties & Taxes

  • International orders may be subject to import duties and taxes
  • These charges are determined by your country’s customs authority
  • Customers are responsible for paying these charges

If duties are refused:

  • The parcel may be returned
  • Refund will be issued excluding shipping charges

5. Damaged Parcels

If your order arrives damaged:

  • Report within 48 hours of delivery
  • Provide photos/videos as proof
  • We will arrange a replacement or refund after verification

6. Lost Shipments

If your parcel is lost in transit:

  • We will investigate with the courier
  • A replacement or refund will be issued after confirmation

7. Order Cancellations

  • Orders can be canceled before dispatch only
  • Once shipped, cancellation is not possible

8. Shipping Insurance

All shipments are covered under courier insurance (subject to courier policies).

9. Customer Support

For any shipping-related inquiries, contact us:

Email: khaslibaasofficials@gmail.com
Phone/WhatsApp: +92 306 2068300
Location: Karachi, Pakistan

Need Help?

Our support team is always available to assist you with your order and shipping concerns.